Director of Graphics and Customer Experience

We are seeking a strategic and people-centered Director of Graphics and Customer Experience to lead and integrate our digital print graphics, customer service, and administrative functions into one seamless, high-performance operation.

In this expanded leadership role, you will be responsible for driving a customer-focused, world-class experience across the full lifecycle of our corrugated packaging solutions - from concept to customer delivery.

The ideal candidate is entrepreneurial, collaborative, and experienced in leading cross-functional teams through transformation.

This leader will play a key role on the business leadership team and report to the Area General Manager.

This is an in-office role with travel required.

The candidate should reside in Cincinnati, OH; or willing to relocate.

We customize relocation packages as apart of our offerings.

Our Team
Hummingbird® Digital Print Solutions, a part of Georgia-Pacific's Corrugated Packaging business, is headquartered in Cincinnati, OH and leads the market in digital print innovation for corrugated packaging.

As our corporate home base, Cincinnati is where we shape strategy, drive innovation, and develop top talent.

We're looking for a leader who can help us become the preferred graphics employer in the region - someone who is passionate about developing people, elevating standards, and fueling growth through our Principle Based Management® (PBM) culture.

If you're ready to help our team learn, grow, and lead the future of digital graphics in corrugated packaging, we want to hear from you.

What You Will Do


* Lead and develop high-performing teams across graphics, customer service, and office administration, applying Principle Based Management® to drive engagement, ownership, and growth.


* Oversee the end-to-end graphics production workflow, ensuring excellence in design, color management, and on-time delivery for brand and customer requirements.


* Drive a customer-first experience across every touchpoint, aligning graphics and customer service with sales, order management, and production teams.


* Collaborate across departments to design and implement efficient, tech-enabled workflows that enhance quality and speed.


* Provide executive oversight on key customer projects and programs, offering creative and operational leadership to meet evolving needs.


* Foster a culture of continuous improvement, accountability, and service excellence within all functional areas.


* Serve as a key liaison and advisor to the leadership team, contributing to business strategy and customer innovation.

Who You Are (Basic Qualifications)


* Experience leading teams in graphics, customer service, or business operations


* Background in graphics design, workflow, or print production (preferably in corrugated or packaging)


* Understanding of color management and digital print technologies


* Proven ability to lead cross-functional transformation and deliver...