SW Quality Leader for EBO

Project and Offer Quality Leader

Schneider Electric™ creates connected technologies that reshape industries, transforms cities, and enrich lives.

Our 160,000 employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://www.youtube.com/watch?v=VbldHPFltQQ

You will be working closely with the Product Owner, Architect, Scrum Master, Design Lead, Testers, Future Offer Manager and Project Manager.

The Quality Leaders' mission is to ensure offer development projects deliver what is promised to the customer reaching quality excellence in Offer Creation.

The Quality Leader monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction.

This particular position is responsible for the project quality and customer satisfaction of our EcoStruxure Building Operation Software, which is an open and scalable Building Management software platform for large buildings.

Responsibilities & Key Tasks

Offer Quality


* Support the Tech Support and R&D teams on any offer quality aspects.


* Deploy best practices of Schneider Electric in terms of SW Quality Fundamentals.


* Manage customer escalations using the 8D method.


* Implement Schneider Electric quality processes for new and existing offers.


* In the Issue Review Board, drive escalated quality issues on a cross-functional level applying problem solving methods.


* Drive the lessons learned process and implement best practices based on the field performance and experience.


* Manage regular follow up and analysis of SW performance through defects, SQI, dSQI, etc.

Help capturing and analyzing field quality experience and feed offer development for continuous improvement.

Project Quality


* Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e.

following the Offer Lifecycle management, OLM.


* Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.


* Make the synthesis of lessons learned on product development and drive the feedback loop to the impacted stake holders.


* Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.


* Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.


* Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).


* Support and coach the project team on methods and quality tool...