IT Support Specialist

About the Role:
We’re looking for a dependable and service-oriented IT Support Specialist to provide day-to-day support to our internal users.

This role is the front line of our IT operations — helping resolve hardware, software, and access issues and ensuring users can stay productive in their roles.

Responsibilities:


* Accept, embrace, and promote the following Core Values of Core Natural Resources: Safety, Sustainability, and Continuous Improvement



* Respond to helpdesk tickets, emails, and walk-ups to troubleshoot hardware, software, and connectivity issues


* Perform user onboarding/offboarding including account setup, hardware prep, and access provisioning


* Support Windows workstations, Microsoft Office, mobile devices, and basic networking connectivity


* Manage workstation imaging, software installs, and updates


* Maintain asset inventory and contribute to documentation of processes


* Escalate complex issues to Systems or Network Engineers as needed

Qualifications:


* 1+ years of experience in IT support or helpdesk role


* Strong customer service and communication skills


* Working knowledge of Windows OS, basic networking, and Microsoft 365


* Familiarity with endpoint devices, printers, and remote troubleshooting tools

Preferred Certifications:
CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator (MD-100/MD-101)