Service Desk Technician

Turtle & Hughes is seeking an IT ServiceDesk Support Technician who is willing to learn new systems and grow within a busy environment.

We are a customer service oriented, team-centered environment.

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started.

We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.

At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.

We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.

If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.

Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

Turtle is seeking an IT ServiceDesk Support Technician who is willing to learn new systems and grow within a busy environment.

We are a customer service oriented, team-centered environment.

The ServiceDesk Support Technician will support end users throughout our organization, provide maintenance of our environment by analyzing requirements, resolving problems, installing hardware and software solutions.

This position is a full-time, 40 hour per week position based in New Jersey and will include local travel to other locations in the tri-state area and beyond.

It requires on-call after hours paid support.

The work schedule for this position is flexible and can range from 7:00am - 6:00pm, Monday - Friday.

This position is a great opportunity to grow and enhance your IT career!

What You'll Do:


* Perform technical support and help desk activities.
+ Identifies, diagnoses, and resolves technical issues.
+ Prioritizes work to identify and escalate problems


* Support hardware installation and troubleshooting needs to address issues


* Function as first line support for all software needs including MS Office 365, Windows 7 & 10 and any upgrades


* Support multiple projects simultaneously, prioritizing work and resolving emergencies as they arise


* General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups



* Communicates appropriately with end users to educate and instruct on various software programs and hardware functions


* Works well under pressure in fast-paced environment with multiple, sometimes shifting priorities.


* Confident, reliable, and personable team player.

Must...