Brand Specialist

We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has thirty-three store locations across the United States.

We are committed to serving our customers with quality jewelry that will be a memorable experience for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store in Victoria Gardens is seeking a Brand Specialist to join our team!

Job Summary:

As a Brand Specialist, you will be the first point of contact for clients entering the Rolex experience.

You guide clients through the Rolex Journey, an immersive and educational introduction to the brand, its heritage, and its timepieces.

You will educate, build rapport, offer hospitality, qualify interest, and ensure a seamless handoff to a Personal Jeweler for continued engagement and purchase consultation.

Primary Duties and Responsibilities:


* Client Engagement:
+ Welcome and initiate contact with clients entering the Rolex Boutique.
+ Deliver a compelling and informative brand experience aligned with Rolex and Ben Bridge standards.
+ Educate clients on Rolex history, craftsmanship, collections, and innovations.
+ Educate our clients on the benefit of purchasing with Ben Bridge Jeweler.
+ Utilize tools, storytelling and display elements with mastered showmanship.


* Journey Facilitation:
+ Guide clients through the Rolex Journey touchpoints.

Providing knowledgeable consultation on timepieces and Rolex repairs, ensuring guests feel informed and confident in their selection.
+ Use storytelling and product knowledge to inspire interest and emotional connection.
+ Use on-hand watches to provide a true interaction and experience with the brand.
+ Capture client preferences, occasions and interests.


* Client Transition:
+ Seamlessly transition clients to a Personal Jeweler for continued relationship building and communication.


* Brand Representation:
+ Uphold Rolex’s values of excellence, discretion, and timeless elegance.
+ Actively participate in ongoing training and development to stay ahead of industry trends and further enhance sales abilities.
+ Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
+ Set up cases and windows.


* Other duties as assigned.

Expected Work Schedule:


* Full-Time Position


* Schedule of either Wednesday - Sunday or Friday - Tuesday

Education and Experience:


* Minimum of High School Diploma or equivalent


* 3+ years of experience in customer service or hospitality


* Experience in luxury is a plus.

Knowledge and Skills:


* Strong interpersonal and communication skills.
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