Guest Experience Leader - Front Office - InterContinental Residence Suites® Dubai Festival City

Do you see yourself as a Guest Experience Leader - Front Office for InterContinental Residence Suites® at Dubai Festival City?  

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you.

We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself.

Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

                                                                 

A little taste of your day-to-day:


* Supervise front office operations during assigned shift.


* Supervise cashiering activities during shift.


* Keep updated on financial targets & compile occupancy statistics.


* Supervise Group Bookings


* Assist in handling guest complaints.


* Be familiar with property safety, first aid and fire and emergency procedures.


* Instructing staff in credit policies and cash security procedures


* Conduct job trainings in accordance with departmental standards


* Provide constructive feedback & assist in performance appraisal discussions.


* Enhancing team performance through coaching & advising the staff

What we need from you:


* Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to


* Fluency in the English language - extra language skills would be great.


* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.


* Flexibility - night, weekend and holiday shifts are all part of the job


* You’ll have a high school diploma/qualification or a bachelor from university within a relatable field.


* Experience - ideally, you’ll have spent at least 2 years in a front desk or guest service position in a 5 star ...