Clearance Investigation Security Monitor/Switchboard Operator

Description & Requirements

At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.

We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
• Comprehensive benefits, including medical/dental/vision, paid time off, and more
• Opportunities for career advancement and professional development
• A collaborative, respectful work environment with supportive leadership and mentorship

This position would be full-time and onsite in Boyers, PA and requires an active Secret clearance.

Essential Duties and Responsibilities:
- Answer incoming calls, verify callers, and route to the appropriate individual or department.

- Follow established disclosure guidelines and verify caller authorization when providing information.

- Process requests received via fax, email, and online portal.

- Use computerized system for tracking, information gathering, and/or troubleshooting as needed.

- Meet established performance metrics for call handling, quality, and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:

- Operate telephones to receive incoming calls and direct to the appropriate individual or department accordingly.

- Types memorandums or correspondence and maintains electronics files, and answers routine inquiries by email.

- Perform paging over the intercom system and make announcements.

- Ensure visitors are properly signed in and badged, and escort visitors that do not have the proper security access level for the facility.

- Perform daily security protection functions in accordance with the NISPOM 32 CFR § 117.

- Reports to the Department head or Team Lead.

Minimum Requirements

- High School diploma or equivalent with 12 months of customer service experience.

- May have additional training or education in area of specialization.

Job-Specific Minimum Requirements:

- High school diploma or equivalent with 1 years experience.

- Must possess an active Top Secret clearance.

- Computer proficiency and working knowledge of MS Office applications.

- Perform with confidentiality and attention to detail.

- Excellent written, oral, and interpersonal communication.

- Must be reliable, dependable, and adhere to established schedule/shifts.

-Physical Requirements: Position requires the ability to sit for extended periods of time.

Preferred Skills and Qualifications:

- Ability to work as part of a team.

- Problem/situation analysis.

- Detail oriented.

- Attentiveness.

- Experience wo...