Customer Service

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
031047 Customer Service (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 40 countries and 250+ locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

Overview:

We are looking for a new member for our Customer Service team in Falkenberg.

The team has 4 members that report to our Customer Service Manager and the position is full time.

The employment is for a fixed term as you replace one of the team members going on parental leave, for at least 12 months.

You should be committed to give good customer service, like to solve problems and is orderly with good administrative skills.

Greif offers a safe working environment in an engaged team where your ideas are welcome and you get the opportunity to make a difference.

Tasks and responsibilities:

In this role you will:


* Receive, register and confirm customer orders


* Communicate with customers, production and logistics in order to secure timely deliveries


* Set up new items and price lists in our business system and maintain current data


* Create statistical reports, price lists, customer forecasts and other sales related data


* Support our Account Managers in developing the customer relations


* Receive and register customer complaints



* Participate in our strive for continuous improvement, especially regarding the order process

Qualifications and personal qualities:

To succeed in this role you need:


* Customer service experience within business-to-business, preferably from a manufacturing company.


* Experience with using a business system and good level of Microsoft Office.

Experience from working in CRM system is valuable.


* Very good Swedish both spoken and written.



* Ability to communicate in English.

Personal qualities suitable for this role:


* Customer focused and good at creating new contacts


* Administrative with good sense of order and structure


* Creative with problem solving skills


* Ability to build trust and be a team player

Please submit your application by clicking 'apply' and following the instructions within our career portal.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.

Service and leadership are the core of everything we do.

Our global presence provides us a platform to do good in the world.

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