Experience Design Lead Vice President - Merchant Services

Are you looking to grow your career and make a direct impact to users of financial services product? If so, join our Commercial & Investment Bank Payments Team where you will be working from up-front research and insights through delivery of final designs.

As a Experience Design Lead Vice President in the Commercial & Investment Bank Payments Team, you have the understanding of the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.You will partner with Product Managers and Engineers, involved in prioritization, planning, and decisions along the way to execution.

you will help lead a transformation today by shaping the way we deliver innovative solutions to our customers with impactful and delightful UX/UI designs.

Designers are part of multi-disciplinary teams, with our partners in research and content design, we are committed to designing the future of banking and payments.

In this role, you will not have direct reports, but will lead small multi-disciplinary teams, including Experience Designers, Experience Researchers and Content Designers.

Job Responsibilities


* Lead a team in the design and re-design of product experiences across our Mechant offerings


* Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers


* Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers


* Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique


* Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System


* Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills


* Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), or equivalent work experience


* Minimum of 5 years of relevant work experience


* Can direct self and others in both planning and structuring the work, and executing on expected levels of quality


* Demonstrated experience in facilitation driving alignment and leadership within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers


* Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, U...