Insurance Svc Specialist IV

Are you ready to make a significant impact in the world of insurance servicing? We are seeking a dynamic and detail-oriented Insurance Servicing Specialist to join our team.

In this pivotal role, you will be at the forefront of managing and reviewing flood & non-flood insurance policies, ensuring our clients receive the best possible service.

Job Summary:

As an Insurance Servicing Specialist in our team, you will be the go-to expert for both flood and non-flood loan inquiries, working closely with internal and external parties to provide exceptional service.

Your expertise will be crucial in managing exception reports and ensuring compliance with industry standards.

Job Responsibilities:


* Conduct thorough reviews of flood & non-flood insurance policies to ensure compliance with company standards and regulatory requirements.


* Develop and execute outreach campaigns aimed at engaging and educating agents about flood & non-flood insurance policies and updates.


* Efficiently manage the mailbox for loan inquiries related to insurance, ensuring timely and accurate responses.


* Address requests from both internal and external parties, providing clear and concise information.


* Review and manage exception reports, identifying areas of concern and implementing corrective actions.


* Collaborate with relevant departments to ensure all exceptions are addressed and resolved in a timely manner.


* Work closely with internal teams to ensure alignment and consistency in insurance servicing processes.


* Maintain open and effective communication with external parties, fostering strong relationships and trust.


* Identify opportunities for process improvements within the insurance servicing function.


* Stay updated on industry trends and regulatory changes to ensure best practices are followed.


* Perform Quality Control of internal processes where needed.

Required Qualifications, Capabilities, and Skills:


* Experience in insurance servicing, particularly in flood insurance.


* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


* Strong problem-solving and analytical skills.


* Acute attention to detail.


* Ability to work fast yet accurately.


* A positive attitude and team spirit with exceptional interpersonal and collaboration skills.


* Strong verbal & written communication to effectively communicate with various stakeholders and across levels.

Preferred Qualifications, Capabilities, and Skills:


* In-depth knowledge of the National Flood Insurance Program (NFIP) and GSE (FNMA & FHLMC) insurance guidelines and regulations.


* General commercial insurance industry knowledge.


* A curious mind that prefers to go deep to understand details.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and gover...