Vice President of Card & Connected Commerce CX Insights & Innovation

This role offers an exciting opportunity to become a subject matter expert in customer experience, collaborate across Consumer and Community Banking, and promote meaningful improvements.

As a Vice President within the CX Insights & Innovation team in Marketing, Growth & Innovation, you will utilize a range of tools, insights, data, and analysis to gain a comprehensive understanding of the Card & Connected Commerce customer experience.

Your responsibilities will include identifying customer issues across Servicing, Digital, and Travel experiences using these insights and contributing to the development of cross-functional solutions.

Job Responsibilities


* Aggregate CX data & insights from various sources; synthesize and identify key insights across Card & Connected Commerce.


* Use data & insights to identify solutions for CX Book of Work and Card product prioritization.


* Understand NPS challenges, articulate them, and drive awareness around actionable solutions.


* Identify initiatives to improve CX and create a holistic view of Card & Commerce CX opportunities.


* Proactively share customer pain points and key insights with stakeholders and align on solutions.

Required Qualifications, Capabilities, and Skills


* Strong leadership and interpersonal skills to influence stakeholders and managers.


* Skilled at translating data into strategic insights for executive communication.


* Ability to work effectively with Data & Analytics to direct outcomes.


* Excellent problem-solving, written, and verbal communication skills.


* Responsible for developing business objectives aligned to overall business.


* Ability to thrive in a fast-paced, collaborative environment.


* Excellent judgment and independent decision-making ability.


* Strong skills with MS Excel, PowerPoint, and Pitch Pro.


* Bachelor's Degree required.

Preferred Qualifications, Capabilities, and Skills


* At least 5 years of relevant business experience, particularly with strategy and analytics.


* Strategy/consulting background preferred.


* Strong business knowledge overall, with detailed knowledge of Card.


* Master's degree preferred.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer...