Senior Product Designer

Job Description:

We're looking for a collaborative Senior Product Designer with experience facilitating the end-to-end design of products and services, including intake, planning, problem framing, user research, ideation, usability testing, and implementation support with a focus on Design Systems.

This position requires the ability to teach and articulate design decisions across business and technology functions, and the emotional intelligence necessary to recognize misalignment and influence shared understanding.

Our ideal candidate is an excellent communicator and facilitator who is ready to collaborate cross-functionally, and facilitate solutions that provide inclusive, usable, and delightful experiences for our customers.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:


* Become deeply familiar with Vertex's mission, vision, practices, market, customers, services, and systems.


* Build trust through proactive communication, collaboration, demonstrating data driven decisions, and recommending quality user experience design solutions.


* Socialize a deep and shared understanding within Vertex of our customers and their problems, their unmet needs, their behavior within our products and services, and the key frustrations they encounter.


* Meet with key stakeholders in product management and engineering to identify, plan, and prioritize the design needs and opportunities, articulating the key customer problems or needs and the desired business and customer outcomes of each project.


* Use the right-sized research and design methodologies and tools of your choice, facilitate workshops with the team to frame problems, gather requirements, generate shared understanding, work through tradeoffs, produce generative design ideas, and deliver optimal solutions.


* Discover new value for our enterprise experiences.


* Learn continuously through self-study, engagement with the design community, and company- expensed professional development opportunities (e.g.

books, workshops, conferences, certifications, etc.).


* Invest in the professional development of your peers by coaching and mentoring through regular catch-ups and training sessions, proactively seeking to improve team morale, motivation, and inspire the best in others.


* Influence the vision and operational excellence of design through engagement.


* Travel occasionally when required

KNOWLEDGE, SKILLS AND ABILITIES:


* Advanced ability to apply the Lean UX principles of collaborative design over designing on an island, solving user problems over designing the next cool feature, applying appropriate tools over following a rigid plan, and nimble design over heavy comps or specifications.


* Advanced ability to demonstrate professional contribution to enterprise-level web-based services.


* Advanced ability to communicate about your work, shown through a portfolio, which will be requested and reviewed during the interview process.


* Adva...