Regional Parts and Service Representative

Regional Parts and Service Sales Representative

Morgan Truck Body is industry leading, known for its commitment to innovation and quality, with a focus on meeting the diverse needs of our customers.

Ae you ready to drive sales and build customer relationships?

Location: Riverside, CA

How You Will Make an Impact?

The Regional Service Sales Representative will meet Morgan sales plan in dollars and unit sales for Parts and Service, by establishing, developing and maintaining positive business and customer relationships.

What will you "Day to Day' look like?


* Support Parts and Service needs including training, spec consultation, quotes, order entry, joint customer calls, warranty follow up, status and scheduling assistance, accounts receivable management, etc.


* Achieve agreed upon monthly parts and service sales targets and outcomes


* Reach out to customer leads through cold calling


* Analyze the territory and market's potential and track sales opportunities


* Initiate customer surveys where not already provided, to gain feedback leading to continuous improvement.


* Take the lead in coordinating improvement actions to address key customer concerns as they arise and in response to customer surveys.


* Search out, solicit and sell new parts and service business, and assist Parts and Service Manager in maintaining established accounts with contact information along with historical current year spend trends.


* Assist in warranty investigation, damage control and contribution to resolution.


* Ensure customer's expectations are crystal clear to engineering and service team from quote process through invoice.


* Service "red flag" immediate response and resolution.


* Supply management with reports on customer needs, problems, interests, competitive activities, new customer contacts, as well as potential for new business and services.


* Personal skills including professional appearance (business casual - no jeans), time management, Morgan and competition product knowledge, various chassis product knowledge, vocational and application knowledge, proficient with Morgan IT resources, etc.


* Other duties as assigned.

Sought After Credentials


* Must be open to local travel up to 90%


* Successful sales record meeting goals and objectives


* Excellent customer service skills


* Self-Starter


* Team Player

Preferred Credentials


* Degree preferred


* Minimum five year commercial truck body, truck and trailer repair sales experience

You Must Be Able to


* Working in an office environment in a seated position a minimum of eight hours per day is required.

Individuals may need to sit or stand as needed.

May require walking primarily on a level surface for periodic periods throughout the day.

Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

Proper lifting techniques required.
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