Account Receivable Resolution Analyst

Summary:

The Account Receivable Resolution Analyst ("ARA") drives a superior customer experience and ScanSource, Inc.'s ("ScanSource") cash flow with ScanSource's secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution.

The successful candidate will have solid knowledge of internal systems, analysis, and research ability.

The ARA focuses primarily on reconciling discrepancies by working customer accounts to resolve customer issues that may involve multiple departments and/or vendors.

The ARA works with customers and internal organizations (e.g.

customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation.

Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer and internal organizations.

Essential Job Duties:

Account Reconciliation

Responsibilities include the reconciliation of ScanSource's accounts receivable for secured and unsecured customer accounts focused on account research and resolution of discrepancies.
1.

Establishes and maintains a positive relationship with customers to expand the customer's purchasing power by responding quickly and effectively to requests to maintain a superior customer experience with ScanSource.
2.

Researches customer assertions related to claims and deductions for timely resolution.

Clearly and concisely communicates with all levels of internal and external management to resolve accounts receivable balances.
3.

Demonstrates subject matter expert knowledge of assigned portfolio of customers and dispute resolution within departmental systems, including the Enterprise Resource Planning ("ERP") system (e.g., SAP), Electronic Customer Files, etc.
4.

Knowledge of Electronic Data Interchange ("EDI") in order to timely clear payment issues on accounts related to EDI issues.
5.

Accurately prepares and records dispute resolution information.
6.

Perform research, reconciliation and resolution of all account discrepancies that originate from customer error, sales error, vendor issues, etc.
7.

Analyzes customer account issues to determine root causes in order to contribute to continuous process improvements.
8.

Reconciles open credit memos on customer accounts to ensure unpaid/short paid invoices are being matched and/or resolved.
9.

Initiates changes that drive efficiencies while continuing a balanced relationship with all parties.

Account Analytics

Responsibilities include the administration of ScanSource's accounts receivable for secured and unsecured customer accounts.
1.

Coordinates daily activities within an assigned area of responsibility to support group achievement of controlling past d...