Technical Support Specialist

Join Our Team as a Technical Support Specialist at SoftWriters!

Are you passionate about technology and making a real difference in healthcare? At SoftWriters, we empower LTC pharmacies and save lives through innovative IT solutions.

We’re on the lookout for a dynamic, experienced Technical Support Specialist to join our team and elevate our engineering efforts.

The Role

The Technical Support Specialist is a high-energy, dynamic problem solver responsible for providing expert technical product support to clients and IT Partners.

This role focuses heavily on helping customers troubleshoot, configure, deploy, and upgrade our API integrations and services in their nuanced Microsoft Windows environments.

Responsibilities:
1.

Customer Support:
1.

 Field customer inquiries related to API features, functionality, and integration.
2.

Verify and triage bugs and API product issues.
3.

Troubleshoot, identify, and help to resolve network and security issues promptly to minimize downtime for the client
4.

Document installation procedures, configurations, and troubleshooting steps for reference and knowledge sharing.
2.

Technical Experience:
1.

Engage in development discussions to create or improve internal processes and systems.
2.

Collaborate with development teams to ensure seamless installations and integration of  applications with the web API.
3.

Provide practical, hands-on experience in supporting new and modified web application  components.
4.

Troubleshoot issues related to API usage and connectivity
5.

Provide documentation and guidelines for API implementation
3.

Technical Leadership:
1.

Act as a client champion, maintaining a long-term perspective in client relations.
2.

Provide technical leadership in the maintenance and support impacts of strategic API  design decisions.
3.

Keep up-to date with industry trends, API standards, and best practices

Minimum Requirements:


* Education: Bachelors degree Information Technology and/or equivalent education as well as  experience in computer, software, or a related field


* Experience: 4 years in technical customer support or a related field.


* Web Technologies: Proficiency in web application troubleshooting, including knowledge of IIS, SQL databases, and security practices.

Experience with API management tools (e.g., Postman).

Proficiency in RESTful APIs, JSON, and XML.


* Networking: Understanding of networking concepts (SMTP, TCP/IP, DNS, firewalls).


* Certifications: CompTIA A+ and CompTIA Network+ certifications preferred.

Familiarity  with X509 certificates is a plus.


* Customer-Centric Approach: Strong commitment to providing excellent customer service.


* Problem-Solving: Ability to analyze complex issues, think critically, and find effective solutions.


* Communication: Excellent verbal and written communication skills.


* Hyb...