Senior Sales & Service Ambassador (9-month maternity cover)

Key responsibilities

As a Senior Sales & Service Ambassador, you will need to excel in customer service to all clients.

You will need to be a true ambassador of the house and a role model in the store.

You are required to support and guide Sales & Service Assistants and Sales & Service Ambassadors in store with complex sales.

Additionally, you will need to hold an established, loyal client base which is continuously developed.

Demonstrate the core values, culture and show appreciation of the house.

Sales & Service


* Contribution to turnover of store through active selling.


* Demonstrate warmth and patience in all dealings with our customers, always displaying a can-do' attitude.


* Develop your knowledge of the after sales support processes.


* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers.


* Be aware of commercial objectives and goals on a larger scale.


* Provide qualitative feedback on the product and service to the store management and merchandising teams.


* Deliver an outstanding service to clients.

Support


* Support new comers and become a Go to person' in the store.


* Exceed in your area of additional responsibilities (e.g.) ambassador for VM/CRM/ training/digital.


* Participate in the morning brief.


* Take full responsibility of cycle count results within your metier and come up with solutions to enhance and improve.


* Support with buying on adhoc basis.


* Start building communication with key people external to the store

Client


* Ensure strong and professional customer communication during selling ceremony and in after sales.


* Consistently accurate CRM capture and recording of client data.


* Hold an exemplary solid, active and local client base.


* Alongside the management, look after client special orders and ensure thorough communication with client and colleagues throughout the process.

Commercial Acumen


* Provide service related updates in daily briefs.


* Set and train on VM related standards in liaison with VM team.


* Support VM team and store management in making commercial decisions related to in store VM.


* Maintain and develop mix of own metier.


* Work in line with store and company commercial objectives.


* Support in management of high value/demand products.

Standards


* Active participation in various store communications.


* Demonstrate excellent communication skills - both verbal or written.


* Maintain store standards and become familiar with daily procedures.


* Ensure merchandise is handled with care and consideration.


* Adherence and upholding of House procedures


* Maintain and uphold VM standards


* Be fully aware of stock levels within your metier and ensure timely replenishment and organisation.

Training


* Successfully participate in and complete any training provided.


* I...