Customer Growth Retention Manager

As a Customer Growth Retention Manager for AMS, working closely with the Public Sector, AMS Central and supporting regions, you will be a key member of our Customer Growth Team, responsible for supporting a portfolio of customers to drive retention and expansion.

You will work closely with the Customer Growth Account Managers to ensure they have all the operational support on accounts to create accurate renewal, upsell and down sell quotes for our Enterprise customers.

Key Responsibilities


* Work directly with internal partners (CGAMs) to facilitate quote creation, on time for your assigned customers.


* Prepare and manage renewal quotes, collaborating with Deal Desk, Legal and Finance teams as needed.


* Make sure all pricing is correct before issuing quotes for download, for CGAMs.


* Attend Biweekly meetings with Partners within the Public Sector.


* Proactively monitor quoting, making sure we are offering Multiyear renewals, creative comparisons for our customers.


* Consistently meet or exceed monthly renewal targets, always improving our on-time renewal rate.


* Understand all corporate legal and pricing initiatives and how they impact our quotes.


* Manage a system or process for regular data updates and provide training on data management best practices to maintain the accuracy and completeness of the contact data.

Job Requirements:


* 3-5 years of experience in customer renewals, account management, or revenue operations within a SaaS company or similar background.


* Must have experience working in the Public Sector


* Strong business and commercial acumen, with experience in pricing, contracts, and IT operations best practices.


* Proven ability to build relationships and collaborate with internal teams (Sales, Deal Desk, Legal, Finance) and customers.


* Excellent communication skills (verbal and written) in English; additional languages are a plus.


* Team player, working aligned with internal departments, forming relationships and working on the same end goal.


* Experience working with executive-level stakeholders, influencing decisions, and managing customer expectations.


* Proactive, results-driven, and self-motivated, with the ability to work independently in a fast-paced environment.


* Comfortable in high-growth and global organizations, adapting to changing priorities.


* Strong analytical and problem-solving skills, with experience in data management and reporting.

Success Metrics: 


* On Time Renewal Rate


* Individual Renewal Rate

Tricentis Core Values: 

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it.

Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.


* Demonstrate Self-Awareness: Own your strengths and limita...