Global Security - Vulnerable Adult Investigations Manager

The mission of the Global Security (GS) team is the protection of the firm's people and assets, ensuring the safety and soundness of JPMorgan Chase's business operations throughout the world.

GS works to minimize disruption and threats that undermine our businesses' ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests.

As a Global Security - Vulnerable Adult Investigations Manager within the Global Security team, you will be responsible for supervising and directing the activities of a team of investigators and performing investigations of elder/vulnerable adult financial exploitation.

Your focus will be on root cause analysis, quantifying risk, and ensuring compliance with the GS Vulnerable Adult Investigations Procedure.

You will communicate your findings to management, prompting them to initiate system, process, and procedural changes to address identified areas of concern.

Job responsibilities:


* Manages the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations while ensuring compliance with regulatory requirements as well as internal policies and procedures.


* Maintains team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators.


* Works closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements/remediation when deficiencies or opportunities are identified..


* Works closely with Americans with Disabilities Act (ADA) Compliance, ADA


* Works effectively with JPMC's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them.


* Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.


* Manages incorporating feedback from Investigators to identify credible, actionable intelligence.

Required qualifications, capabilities, and skills:


* Bachelor's degree in Criminal Justice, Business, related field or work experience


* 10+ years of experience in financial fraud investigations or related law enforcement


* Advanced understanding of fraud and risk, working with internal management, and acting as a liaison with the law enforcement community at the local, state, federal, and international levels


* Ability to manage staff and/or work remotely as the business model has the team spread across diverse geographies


* Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vend...