Clinical Trainer and Education Senior Analyst - AZ Hybrid - Evernorth Care Group

Supports the Quality Department through high quality staff and provider education initiatives including clinical and technical aspects of their roles.

The ideal candidate is a clinically experienced person who is experienced in adult education, demonstrates self-driven initiative, and strong problem-solving skills.

This trainer will utilize multiple modalities of education delivery to include developing and executing online courses, in-person training, virtual classes, and individual coaching.

Hours: This is a per-diem position to cover Project work, Annual Skills Fair, PTO, EPIC upgrades etc.

Hybrid position but could potentially travel to any of our 18 centers as needed.

Primary Job Duties and Responsibilities:


* Oversee all aspects of training for new and existing Evernorth Care Group staff and clinicians.

Incorporating policy, process and procedure changes as identified.


* Administers end-user proficiency assessments, document scores, and communicates to Training Manager and User and Security team.


* Develops and conducts training courses utilizing various modalities as appropriate, specific to back office, clinician, pharmacy, and front office processes,


* Assists with creating and maintaining new curriculum/course and associated deliverables including, but not limited to, recording new videos, creating interactive online courses, and updating existing courses as well as maintaining training documents within SharePoint.


* Updates trainer's manuals, student packets, exercise booklets, handouts, login cards, presentations, Quick Start Guides, Tip Sheets, and other educational materials for responsible training courses.


* Participate in the roll-out of all software updates for the Evernorth Care Group.


* Support and educate around new IT requests on improvements needed to the various systems as well as perform the pre-production user testing.


* Follows-through on needed answers, decisions, and verification of workflows.


* Assists with building and testing of training environments, and trouble-shooting issues.


* Works closely with Operations, Nurse, and Clinician Champions to determine, plan, and execute for training and communication needs.

Creates and distributes communication to end users as needed.



* Ensure clinicians and staff adopt new applications and/or application updates; this would include notifying staff and clinicians of changes, as needed, live training, and tracking compliance with using the applications as expected.


* Coordinate with onboarding process notifying the team when a new hire is complete with learning modules.


* Assists centers with one-on-one training or follow-up onsite training as requested.


* Recommend process improvements that drive efficiencies.


* Works with leadership to coordinate between policy changes and training needs.


* Partner/collaborate with Cigna training resources.


* Serve as subject matter expert for various cl...