Quality Manager

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Quality at RXO, you’ll play a key role in supporting both transportation and warehousing operations at our customer’s site.

You’ll be responsible for ensuring compliance with established safety, quality and productivity standards, while also identifying opportunities for continuous improvement.

In this hands-on role, you’ll lead by example promoting accountability and operational excellence through your daily interactions with drivers, dockworkers and frontline teams.

Success in this role requires a flexible, proactive mindset and the ability to adapt quickly in a fast-paced, dynamic environment.

What your day-to-day will look like:


* Assist to create, implement and execute policies and procedures, meeting the requirements of the ISO9001 and other quality standards


* Collaborate with action owners to provide Root Cause Analysis (RCA) guidance and ensure development of effective Corrective Action Plans (CAP)


* Cultivate productive relationships with customer representatives and manage Corrective Action Requests (CAR)


* Perform audit follow-up activity to verify effectiveness of corrective actions and implementation of preventive actions



* Investigate all facets of facilities operations to troubleshoot processes and make recommended improvements


* Coordinate staff training, ensuring maximum productivity and adherence to regulatory guidelines; ensure that facility/department training status and setup is reviewed at the required frequency, and the training requirements are met in a timely manner


* Schedule, review and follow-up on work instructions with supervisors by designated areas of responsibility


* Coordinate activities for team members, ensuring effective use of productive working hours


* Support plant operations in identifying Lean process improvement opportunities



* Establish KPIs in all levels of organization and post them with their respective teams


* Help the different managers and supervisors to monitor the financial sustainability of their operation


* Assist transportation leaders and dispatchers by providing driver accountability and training in the fulfillment of all delivery obligations


* Interact collaboratively with transportation and warehousing operations

What you’ll need to excel:

At a minimum, you’ll need:


* 4 years of experience in quality and inventory in a fast-paced distribution or warehousing environment


* Experience in an ISO environment


* Supervisory experience

It’d be great if you also have:


* Bachelor's degree or equivalent related work or military experienc...