Director - Tax Research

Job Description:

JOB SUMMARY:

This position is responsible for building and leading a tax research "human-in-the-loop" (HIL) team for our data and insights/AI product lines.

The role will have a deep grasp of current indirect tax issues and environments that impact multinational corporations, tax risk management principles, and the nuances of product and service taxation.

The role will require strong leadership skills in working with cross functional teams to drive results and coordinate large customer-facing projects.

The role must have a deep grasp of the use of technology by tax teams to drive automation and efficiencies.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:



* Act as Subject Matter Expert (SME), sustaining the Vertex Brand in the marketplace of Vertex as an Indirect Tax leader.


* Contribute expert perspective to the development of business strategies related to indirect tax.


* Leverage tax expertise to influence product direction and content roadmaps for data and insights / AI product lines.


* Collaborate closely with key stakeholders like Product Management, Engineering, Sales, Professional Services, and Customer Support to improve working relationships, operational efficiency & customer satisfaction.


* Act as a key liaison between technical teams, tax experts, and business stakeholders to ensure shared understanding of goals and risks.


* Build and manage a high-performing team of indirect tax content specialists to optimize AI-powered tax categorization solutions, including establishment of operational processes and Service Level Agreements (SLA's) for expert human review.


* Develop HIL staffing model and continuously improve HIL workflows to ensure efficiency, consistency, and feedback loops that enhance processes.


* Define and track key performance indicators (KPIs) for accuracy and throughput.


* Support direct selling & marketing efforts to select and/or targeted strategic accounts as needed or based on upcoming business needs.


* Represent Vertex in tax industry forums associated with Indirect Tax.


* Represent Vertex at User Group, CAB and Exchange Meetings.



* Stay abreast of major trends in indirect tax


* Other projects as requested by management.


* Participate in other projects or duties

SUPERVISORY RESPONSIBILITIES:



* Determine appropriate resourcing of staff to achieve goals and objectives.



* Build an effective team through mentoring, informal and formal education that focuses on tax, technology, and project management principles.


* Manage annual Objectives & Key Results aligned with corporate goals.


* Direct and mentor leaders on performance gaps, career development opportunities, and strategies.


* Direct and coach leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.


* Accountable for ...