Kidney Care Advocate I

PURPOSE AND SCOPE:

Under the direction of Kidney Care Advocate Manager, collaborates with internal and external care teams, to ensure a positive experience for every patient living with kidney disease through education, modality options, access placement and follow up, as applicable, to eventual admission into kidney care services or through smooth transition between modalities.

Actively promotes home modalities to physicians, patients, and other groups both internal and external to the company.

Adheres to the FMCNA Compliance Program and all regulatory and FMCNA policy requirements.

Supports FMCNA's mission, vision, core values and customer service philosophy by supporting all aspects of growth within defined Regions or Areas of a Business.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:



* Establish programs and implement CKD (chronic kidney disease) and modality education for a designated territory to ensure every patient along with their care giver and support system (if applicable) receives comprehensive education on modality options including hemodialysis treatments, both at home and in-center, peritoneal dialysis, kidney transplantation, and palliative and supportive care, as well as education on hemodialysis access types with a focus on the health and safety benefits of AV-Fistula or AV-Graft compared to central venous catheters.


* Navigate patients along the continuum of care from Stage 4 CKD to initiation of dialysis, or in transition from in-center hemodialysis to home therapy, including but not limited to proper and timely access placement.


* Maintain high level, routine communication with physicians, physician practices and administrators, and the interdisciplinary team members, including Clinic and Home Program Managers.


* Establish processes with physician practices as well as local clinics for patient referrals and evaluates the effectiveness of processes through an ongoing basis.


* Respond promptly to all referrals.


* Assist in the identification, evaluation and selection of Home Dialysis patients and Care Partners.


* Coordinate the timely admission of patients, including urgent start placements into Fresenius Kidney Care Home Therapy and In-Center programs.

Collaborate with operations leadership to identify home therapy training delays and help to resolve any barriers to expediate training.


* Conduct Home Therapy awareness programs for existing patients and Fresenius staff, as needed or as directed.


* Strive to meet Fresenius Kidney Care Home Therapies awareness goals by maintaining strong physician and partner relationships and identifying opportunities for increasing patient education referrals.


* Collaborate with field operations management, functional leadership, and other departments on the development and implementation of the home therapy strategic plan.

Responsibilities include but are not limited to understanding local and regional kidney disease trends and population ne...