Sales Support Representative II - B2B

   

B2B Sales Support II Job Description

   

Responsibilities:

        


* Provide phone and electronic support to B2B customers worldwide.   


* Support the Inogen B2B sales team with price quotations/changes, administrative tasks, policy updates, and customer creation in Oracle.  


* Enter B2B orders and process B2B customer RMAs.      


* Answer and maintain the domestic partner hotline and other inbound B2B customer calls.    


* Operate Inogen IT systems including Oracle, Salesforce, SplashBI, Five9, and Master Control.     


* Maintain fluency in Inogen products and technical knowledge.     


* Lead or contribute to projects important to the B2B team's success.


*        


* Maintain regular and punctual attendance while complying with all company policies and procedures.       


* Assist with other duties as assigned by the direct manager.      


* Serve as the Account Manager for key customers.     


* Represent the B2B Sales department in key meetings regarding orders, shipments, and customer feedback.     


* Assist in assigning tasks to other B2B Sales Support team members.   


* Support the manager with important tasks, special projects, and ad hoc duties.   


* Assist with training and onboarding new Sales Support team members.     


* Identify and implement new processes, tools, and systems to improve productivity and customer experience.       


* Efficiently manage assigned projects while balancing inbound email and call workflow.      


* Professionally handle escalated customer inquiries with support and resolution.  

Required Qualifications: 



* Associate's degree.    


* 5+ years of B2B Customer Service Representative experience.       


* Proficiency in Microsoft Office, Oracle, and Salesforce.       


* Ability to operate at both task and project levels for assigned projects.       


* Ability to execute tasks and projects independently and multitask effectively.      


* Some supervision required.       


* Fluent in business English.       


* Equivalent combination of training, education, and experience that provides the required knowledge, skills, and abilities.   

Preferred Qualifications:      



* Intermediate fluency in Dutch, Spanish, German, and/or French.      


* Experience in logistics and background in import/export processes.