Sr Rep Cust Serv Ops

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Business Enablement/Support

All Job Posting Locations:
Bogotá Distrito Capital, Colombia

Job Description:

Overall purpose of job:

The Customer Service - Regional – Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization.

The Specialist provides direct support to customers and facilitates transactional activities.

Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship.

The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues.

The CS Sr Representant reports directly to a Customer Service Supervisor, and escalates issues as needed.

Essential duties and responsibilities:

Responsible for order management activities including:


* Scheduling deliveries and appointments


* Processing orders


* Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:


* Invoicing customer sales orders


* Facilitating invoice corrections


* Reviewing customer billing plans


* Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements


* Solve issues related to: Orders, Claims management, Returns management, Recall management


* Interact with other areas to find solutions


* Contact the customer with the final solution

Special requirements:


* University/Bachelor’s Degree or Equivalent


*  Language: Bilingual (Spanish, Portuguese, and English) Optional

Other features of the job:


* Generally, requires minimal – 2 years related experience

Job location:

Bogotá, Colombia.

Job Requirements

Essential knowledge and Preferred skills:


* Technical skills: MS Office, SAP (desirable), Salesforce (desirable).,


* Office skills: Standard office telephone, Email, Outlook


* Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications

Core competencies for this role:


* Develop deep insights into the needs of our patients, ...