Director, People Experience

Harbor Group Management Company, a Norfolk, Virginia based real estate investment and property management firm, has an immediate need for a Director of People Experience at our corporate office in Norfolk, VA.

Are you the one?

Job Summary: This role will lead and shape our HR Business Partner function to drive the engagement and retention of team members with a specific focus on performance management, employee relations, people experience & employee lifecycle from onboarding to exit.

Key Responsibilities.



* Design and implement comprehensive performance management frameworks that align individual goals with organizational objectives.


* Develop and maintain team member listening strategies, including surveys, focus groups and feedback channels.


* Oversee the employee lifecycle, from onboarding to exit, ensuring positive touchpoints throughout.


* Create and execute initiatives that enhance workplace satisfaction and engagement.


* Partner with the Learning & Development team to design, promote and successfully implement management training initiatives to develop talent from within the organization, ensuring a strong pipeline of future leaders.


* Lead and oversee investigations, ensuring timely and fair resolution of workplace disputes and grievances.


* Develop and implement comprehensive employee relations strategies to enhance workplace culture and employee engagement.


* Prepare and present reports on employee relations metrics identifying trends and outcomes to senior leadership.


* Provide guidance and coaching to senior leadership on employee relations matters, including performance management, disciplinary actions, and conflict resolution.


* Partner with Talent Acquisition team to lead the due diligence of people during acquisition activities through integration, change management strategy and implementation.


* Partner cross-functionally to identify key people initiatives and innovative solutions related to the team member experience.

Qualifications and Experience.



* Bachelor's degree in human resource management or related field.


* Minimum of 10 years of human resources experience, with 5 years in a leadership role.


* SHRM SCP or SPHR certification preferred.


* Strong knowledge of local, state, and federal employment and fair labor laws, practices, and regulations.


* Exceptional communication, interpersonal, and leadership skills.


* Strong collaborator that is capable of building and managing strong working relationships across organizational boundaries.


* Demonstrated ability to maintain the highest levels of confidence and build trust.


* Are hands-on, results-driven, and self-motivated with the ability to multitask and prioritize in a dynamic environment, while having fun!


* Ability to conceptualize and research new ideas; detail-minded; strong change management and highly effective problem-solving skills.


* Business acumen with e...