Service Quality Connected Vehicle Team Manager

ABOUT SUBARU

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

The Service Quality Connected Engineering department ensures the rapid resolution of quality issues through effective
collaboration with Subaru of America (SOA), Subaru Corporation (SBR), Toyota Motor North America (TMNA), and various
suppliers.

The Service Quality Connected Vehicle Manager plays a critical role in overseeing the investigation and resolution of infotainment
and connected car quality issues for vehicles sold in North America.

Works closely with the Engineering Managers to ensure
rapid response and effective resolution of quality concerns, managing a team of specialists to investigate, troubleshoot, and
resolve complex issues related to Connected Vehicle Quality Software for InCar/OutCar and OTA.

MAJOR RESPONSIBILITIES


* Quality Issue Management: Leads the investigation of infotainment and connected vehicle quality issues, determining
the root cause, identifying required resources, and developing action plans.


* Team Leadership: Supervises and guides the team of specialists, managing workload distribution, providing training and
development, and ensuring the team's success in meeting performance goals.


* Coordination with Stakeholders: Collaborates with cross-functional teams, including Fast Action & Solution Team
(FAST), Subaru of Indiana Automotive (SIA), Subaru of America (SOA), Toyota Motor North America (TMNA), and
suppliers, to address quality issues and ensure timely resolution.


* Information Gathering & Reporting: Collects and analyzes relevant data from internal and external sources to support
issue resolution, preparing detailed reports for management and stakeholders.


* Investigation Process Management: Oversees the investigation process, including identifying the right people to involve,
managing timelines and ensuring appropriate follow-up actions.


* Prioritization & Decision Making: Effectively prioritizes issue...