CSH Technical Account Manager

Great people make Schneider Electric a great company.

Managed digital offers are expected to grow twice as fast as the rest of the company.

A critical enabler of accelerating this growth is the Technical Account Manager.

The Connected Services Hub (CSH) Technical Account Manager will oversee Connected Service Plan portfolios for accounts spanning multiple offers, countries and/or Hubs.

The successful candidate in this role will oversee the overall execution of the customer's digital portfolio and provide support to global accounts in matters of execution escalations.

What will you do?

Drive the "CSH Experience" across connected customers


* Provide our connected accounts with a single point of contact to manage CSH services, working with the local CSH agents to manage the client portfolios to drive consistent levels of service.


* Ensure that our internal commitments are delivered / executed with excellence and profitably, and that the customer outcomes are achieved.


* Sustain business growth and profitability by maximizing value with in the CSH.


* Prepare Monthly and/or Quarterly Business Reviews account to review performance, data and recommendations with the support of Customer Success Managers.


* Review the Hubs' capacity / capabilities to fully deliver / execute the services scope (ensure SLA's and response times can be met).


* Ensure customer onboarding and report delivery schedules are communicated internally to identify potential execution issues and ensure customer commitments are met.


* Monitor contract performance to help protect customer satisfaction and ensure customer renewals.


* Act as a consultant to develop alarm priorities and response procedures to meet the needs of their business and follow up on recommendations and improvement actions.

Customer CSH Experience


* Measure the level of success for Digital Services and CSH delivery.


* Responsible for reviewing and analyzing customer feedback from surveys and/or other avenues for Digital Services in order to share best practices with hub leaders and creation of action plans for improvement.


* Help to pilot and launch new offers and/or transformations with our global accounts.

What qualifications will make you successful for this role?



* Leadership - influence & convince


* Technical aptitude in software/services domain


* Strong knowledge of Services Execution (Field or Digital)


* Customer focused mindset


* Ability to adapt and perform in a fast moving and often changing environment


* Excellent communication skills both verbal and written


* A self-starter and able to prioritize to achieve the highest impact


* Positive attitude, enthusiastic, and self-motivated

EDUCATION AND EXPERIENCE: 4 years College/University technical degree or equivalent experience, experience in driving adoption and customer service excellence.

8+ years' services or account management experience.

LOCATIONS: ...