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Customer Service Representative

The CSR (Customer Service Representative) provides support for Emerson Impact Partners and Customers, being the liaison to manufacturing by answering inquiries and providing updates as requested.

The CSR also provides support to internal departments, ensuring Customer expectations are known, aligned, and achieved.

Come and join our team in Mansfield, MA!

In this Role, Your Responsibilities Will Be:


* Provides manufacturing lead time quotes when requested.


* Supports development of manufacturing milestone execution plans for critical orders and orders for customer outages.


* Manages Built Not Shipped and Date Management for assigned Impact Partners and customers.


* Coordinates factory actions related to assigned orders working with Production Planning, Production Scheduling, and other departments as needed.


* Supports Production Planning, Manufacturing, Quality, and other departments as needed.


* Monitors order progress and execution to meet any commitment given to the customer. 


* Expedites different functions at the appropriate level to achieve business objectives.


* Provides regular and timely progress updates to Impact Partners and customers.

highlights any deviation to the original plan. 


* Prepares inspection and shipping schedules, ensuring the order is shipped on time according to the customer's request.


* Schedules, prepares, and leads customer witness hold points and inspections.


* Handles video inspections (live stream and pre-recorded) as ordered.


* Manages the customer or representative during visits and inspections at the factory site.


* Assists with factory tours.

Who You Are:
 
You understand the importance and interdependence of internal customer relationships.  You are efficient, creative, and apply diverse resources and ask more questions.  You convert ideas into actions and produce results with new initiatives.  You define overall goals and objectives.  You solicit both input and discussion. 
 
 
For This Role, You Will Need:


* Associate’s degree or equivalent experience 


* 1-2 years of customer-facing experience


* 2 years working experience in manufacturing operations


* Proficient in Excel


* Communication and interpersonal skills appropriate for interactions with both internal and external customers, at various levels, in written, verbal, and electronic methods 


* Legal authorization to work in the United States - Sponsorship will not be provided for this position

Preferred Qualifications that Set You Apart:


* Bachelor’s degree


* Experience with MRP systems


* Familiarity with Oracle


* Familiarity with CRM

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.

We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.

Our...




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