Engineer - Cloud Operations

Description & Requirements

Maximus federal is seeking a detail-oriented, results-driven and committed Cloud Ops Engineer to provide technical leadership and delivery of new capabilities and solutions across the Maximus Voice & Contact Center technology portfolio.

This role provides exposure to emerging Voice and Contact Center technologies and a great opportunity to work on highly visible strategic initiatives across all areas of Maximus Business Segments.

Successful candidates will demonstrate strong technical leadership skills; have experience in leading and delivering quality technical solutions, demonstrate business acumen and discipline, as well as setting and executing on a strategic technical vision.

Candidates must have a willingness to understand existing processes and systems and possess strong interpersonal and communication skills.

She/he should be able to make decisions quickly in consultation with team members and be able to build relationships, actively participate in teamwork, and understand the dynamics and critical nature of the business.



*Must be a US Citizen and live within the CONUS

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Essential Duties and Responsibilities:

- Work with development teams throughout the software life cycle ensuring sustainable software releases.

- Build and drive adoption for greater reliability, resiliency, and scalability of our production applications, while maintaining a cost conscious approach.

- Perform hands on management of cloud infrastructure and automation tools.

- Document cloud architecture, security measures, and participate in client audits.

- Mentor and train other members of the dedicated DevOps team on AWS services and collaborate with other cloud support teams that support the overall organization.

- Serve as a technical point of contact for all cloud services consumed by the team, and communicate any new enterprise standards or best practices to be adopted by the DevOps teams.

- Implement complex solutions on Amazon Connect
- Contribute to large-scale Amazon Connect projects, including system upgrades, migrations, and feature implementations.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Communicate technical terms to non-technical users preferred
- Strong follow-through, ownership & responsibility of Telecom work
- Analyze existing and new voice and data networks (as needed)
- Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner
- Understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
- Work with the Supervisor to understand the assigned work, deliver on agreed upon dates and raise issues/risks in a timely manner in case of risk to deliverables
- Create/mo...