Paratransit Dispatch Supervisor

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Supervisor, Dispatch is responsible for managing the performance and productivity of Dispatch personnel.

The Supervisor, Dispatch will assure all personnel are properly trained, knowledgeable and proficient in all aspects of Dispatch.

The Supervisor, Dispatch will manage employee personnel issues, maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.

This position is contingent upon award of contract.

Location: Peoria, IL

What you’ll do:


* Monitor and ensure Dispatchers provide a high level of service to Customers, Drivers and third party Transportation Vendors


* Monitor all staff productivity and progress towards meeting defined KPIs


* Ensure all daily dispatch tasks are completed in a timely and accurate manner


* Escalate issues with trip routing and scheduling to appropriate internal stakeholders including Logistics Master Data, Vendor Recruitment, and/or local Vendor Management teams


* Ensure issues with dispatch task completion are appropriately documented and communicated to relevant leadership and internal stakeholders


* Ensure all staff are provided the training and resources necessary to effectively complete assigned tasks


* Assist with the development and administering of staff training programs


* Act as a resource to staff, answering questions and assisting with escalated issues as appropriate


* Proactively coach staff members on areas of opportunity for performance improvement and development opportunities


* Conduct monthly meetings with employees to evaluate employee performance


* Manage employee discipline process in adherence to MTM policies


* Manage the employee recruitment process in adherence to MTM policies


* Partner with workforce management to ensure staffing levels are maintained for all shifts


* Regular attendance is required


* Other duties as assigned

What you’ll need:

Experience, Education & Certifications:


* High School Diploma or G.E.D


* 3+ years of previous experience in customer service or dispatch operations


* 1 of those years must be in a lead dispatch or supervisor role.


* Must have experience in the provision of ADA-regulated paratransit service, and should be fully knowledgeable of all applicable ADA regulations.


* Previous experience wit...