Service Administrator/Dispatcher

Service Administrator/Dispatcher

Ronkonkoma, NY, USA Req #896

Tuesday, May 6, 2025

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:


* Training


* Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)


* 401(k) with match


* Competitive wages


* Company laptop


* Paid time off


* 10 paid holidays


* Salary starting at $24.00/hour.

This is regarding base pay only and does not include benefits and potential bonuses.

Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

Our Ronkonkoma, NY location is looking for a full time Service Administrator / Dispatcher.

This position will be responsible for interacting with service customers, Technicians, parts and service vendors and all levels of business management.

They will be responsible to schedule and confirm service appointments.


* Answering internal and customer service calls


* Weekly payroll timecard entry


* Opening and closing work orders, including accurately recording story lines into each order


* Responsible for costing work orders at a rate of no less than 225 segments per month


* Follow up with other inter-company departments on open issues


* Monitor work in process (WIP)


* Scheduling periodic maintenance for customer equipment


* Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer


* Cross train with other admin staff to provide back-up in all positions


* Research billing and invoicing questions and provide solutions


* Incorporate Alta's Guiding Principles into daily activities


* Performs other duties as assigned


* Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications:


* Customer service experience is highly preferred.


* Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.

Previous ERP experience is a plus.


* Possess excellent verbal and written communication skills.


* Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.


* Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using un...