Client Development Manager - East Coast, MRTW & MTM

The Team:

The Omnichannel Customer Development & Client Relations Management (CDRM) team is a retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience.

The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, analytics, and events all to strengthen acquisition and customer loyalty.

The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind memorable experiences.

The Opportunity:

The Made-to-Measure/Men's RTW manager serves as a métier and market specialist, developing the Men's Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region.

The Made-to-Measure/Men's RTW Manager will be responsible for implementing strategies to drive sales, partnering with the boutiques when needed, and ensuring client satisfaction through the pre and after sales process.

This role will focus in cultivating relationships with our clientele and guarantying the highest client experience while in store.

This role will provide highly developed technical MTM skills to achieve selling and customer service objectives for the U.S boutiques and inspire the customer with the craftsmanship of Hermès' product.

All other duties as assigned by the supervisor.

About the Role:


* Made to Measure Expertise
+ Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style, and origin.

Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client.
+ Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops.
+ Serve as an Ambassador in frequently communicating with MTM métier in Paris, relaying feedback on products and services from customers to Paris as well as entering and following through MTM and Bespoke orders


* Service Excellence and Client Development
+ Support and closely work with the MTM Specialists, Master Tailors, and MRTW Ambassadors.
+ Attend Men's Universe events, trunk shows and MRTW animations in stores, supporting their organization and execution to provide an elevated client experience.
+ Establish strong client relationships that allow for continuity and ongoing representation
+ Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their host at these events.
+ Work in partnership with the Regional VP and Merchandising team to better integrate corporate initiatives with regional clienteling actions


* Analyze and monitor competitor's landscape to ensure the execution of the appropriate strategies in line with the region's needs.

Supervisory Respo...