Sr Manager IT Support Services (REF2732U)

Company Description

Company Description

Elbit Systems of America is a leading provider of high-performance products, system solutions, and
support services focusing on the defense, homeland security, commercial aviation, and medical
instrumentation markets.

With facilities throughout the United States, Elbit Systems of America is
dedicated to supporting those who contribute daily to the safety and security of the United States.

Elbit
Systems of America, LLC is wholly owned by Elbit Systems Ltd.

(NASDAQ: ESLT and TASE: ESLT), a
global high technology company engaged in a wide range of programs for innovative defense and
commercial applications.

For additional information, visit: www.elbitsystems-us.com or follow us on X.

Job Description

Job Description:

Responsible for leading all Level 1, 2, & 3 IT Support Services personnel/teams across several operating locations.

Must understand and support computer needs for 3000+ end users across 5 Divisions and a headquarters support staff.

Helps translate enterprise needs into strategy, and then into action.

Collaborates closely with all areas of IT - i.e.

Applications, Infrastructure, & Cybersecurity - to ensure proper planning and implementation of IT activities.

Monitors and reports operational impact of IT service interruptions and outages to users.

Reports to the Senior Director of IT Operations.

Responsibilities & Tasks:


* Leads dynamic IT operations support and end user services teams across multiple time zones


* Establishes, documents, implements, and monitors processes that affect IT support to end users


* Ensures user endpoints are properly maintained, software updated, security patches applied, etc.


* Continuously improves and standardizes enterprise support services with industry best practices


* Provides and maintains audio/video (A/V) solutions for conference rooms at all sites


* Oversees a robust change management process, serving as the chair of the Change Advisory Board (CAB)


* Demonstrates excellent written, oral, and interpersonal communication skills


* Proficient with productivity tools such as Microsoft Office, Teams, SharePoint, Planner, etc.


* Effectively manages IT budgets, equipment inventories, and vendor relationships


* Translates organizational goals and objectives into actionable plans


* Highly motivated with strong self-initiative

Qualifications

Education :


* Bachelor's degree in Computer Science, Information Technology, or related field


* Or equivalent years relevant experience

Experience


* 8-10+ years in functional information technology role(s)


* 5+ years managing technical teams


* 3+ years working around manufacturing operations


* Aerospace and Defense industry experience is highly desired


* Position requires ability to attain a government Secret security clearance.

Certifications Preferred:


* Information Technology Infrastructure Library (ITIL) Foundation


* Pro...