Market Research Advisor, Evernorth Health Services - Hybrid

Market Research Advisor, Evernorth Health Services - Hybrid

Our Team

Market Research is a center of excellence (COE) that supports fact-based decision making to enable our strategies.

We seek to partner with our internal clients and business partners across several areas:



* Understanding consumer/customer/client/provider/consultant experiences, needs and expectations.


* Gathering data on key stakeholder groups


* Identifying new business opportunities and areas for growth


* Identifying pain points and business opportunities for retention


* Evaluating customer loyalty / satisfaction to inform customer experience priorities


* Assessing products, services and channel approaches


* Assessing campaign effectiveness


* Tracking brand performance and recommending course adjustment


* Building our brand positioning and relevance

Ultimately, Market Research's goal is to deliver market insights that inform decision making and drive business growth across The Cigna Group, including Cigna Healthcare and Evernorth Health Services.

Role Summary

The Market Research Advisor is responsible for the market research and insight needs of our Evernorth Health Services businesses to support their key strategic initiatives and priorities.

This role reports to the Market Research Senior Manager for Evernorth Health Services .

Jointly, they develop and drive a research agenda that supports strategic insight generation, communication and activation with internal stakeholders and clients.

The role collaborates across all levels of the organization to define business and research objectives and recommend and execute appropriate research designs.

Ultimately, the Market Research Advisor ensures research is conducted with business actions in mind, at the highest quality levels, to build trust and confidence in the findings through the insights and implications that support key business decisions.

In short, this position will be responsible for:


* Internal client relationship management and prioritization


* Translation of business partner needs to establish an effective research approach


* Research project design and execution


* Vendor management


* Quality control


* Strict adherence to internal and external Compliance/Legal/Privacy regulations


* Keeping up to date on latest methodologies and technology


* Keeping up to date on latest government/regulatory and policy changes


* Championing strategies that provide deep and broad-based consumer and marketplace knowledge


* Synthesis of insights across multiple projects, sources etc.; ability to translate data into clear and actionable results


* Clear communication of insights to develop relationships of trust, and to provide convincing business insights

Ideal Candidates will offer:

The successful candidate will have a proven track record in driving a research agenda with meaningful impact in a complex and matrixed business env...