Advantix: Business & Support Analyst II

Advantix is a Managed Connectivity Experience Provider (MCx)™ delivering re-imagined connectivity solutions leveraging our proprietary software platform and managed services to deliver the ultimate experience.

We are staffed with customer enthusiasts, channel champions, techies, analysts, developers and creatives.

Advantix thrives on providing clients and partners with innovative solutions leveraging world-class technology.

Specializing in deploying, optimizing, and managing complex telecommunications programs.

Advantix's expense management platform, award-winning solutions and knowledgeable team of experts help organizations lower costs, streamline operations, and boost productivity.

Reporting to Advantix's Chief Information Officer & Senior Vice President of Operations, the Business & Support Analyst II will be a dynamic individual who is knowledgeable and passionate about telecommunication solutions and is highly customer-focused and efficient.

Summary:

This individual will be a member of the software development team in the Information Technology department.

The Business & Support Analyst actively engages in the software development lifecycle by performing process and enterprise analysis, working with product owners to gather and develop software requirements, and ensuring customer and business needs are met.

The Analyst will be responsible for understanding the business and functional features of applications they are supporting in order to effectively support end-users.

The Analyst will contribute to successful launch of and continuing maintenance of applications and reporting products by providing training and documentation as required, participating in user acceptance testing, participating in implementation configurations, and serving as the technical support liaison to the development team.

Additionally, the Business & Support Analyst II will participate in the development and modification of reporting templates.

Responsibilities will include, but not be limited to: gathering project requirements and turning them into development specifications; coordinating projects; creating documentation; creating or modifying reporting templates; answering ad-hoc data analysis questions; developing data migration scripts; providing training; configuring applications for implementation projects; and providing technical support.

Tools such as Word, Excel, PowerPoint and project management software will be used in the performance of job duties, in addition to in-house developed Advantix applications.

Essential Responsibilities:


* Elicit requirements using interviews, document analysis, meetings, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.


* Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the un...