Site Reliability Engineer III

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise technology, Employee compute team you will solve complex and broad business problems with simple and straightforward solutions.

Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions.

You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities


* Collaborate with cross-functional teams to design, implement, and maintain scalable and reliable systems.


* Develop and maintain monitoring, alerting, and incident response systems to ensure high availability, performance, and quality.


* Implement and manage service level indicators (SLIs), service level objectives (SLOs), and service level agreements (SLAs) to measure and improve system reliability and customer satisfaction.


* Utilize error budgets to manage delivery and prioritize reliability improvements for the applications and platforms we own and support.


* Automate repetitive tasks and processes to improve efficiency and achieve reduction of toil, minimizing manual intervention.


* Participate in on-call rotations to provide 24/7 support for critical systems and services.


* Conduct root cause analysis and blameless post-mortem reviews to prevent future incidents and improve system reliability.

Required qualifications, capabilities, and skills


* Formal training or certification on Site Reliability concepts and 3+ years applied experience


* Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.


* Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies.


* Experience with monitoring and logging tools such as Prometheus, Grafana, Splunk, Dynatrace, and Datadog.


* Proficiency in continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.


* Experience with container and container orchestration technologies such as ECS, Kubernetes, and Docker.


* Experience implementing and managing error budgets and familiarity with site reliability culture and principles.


* Proficient knowledge of software applications and technical processes within disciplines like Cloud and artificial intelligence.


* Familiarity with troubleshooting common networking technologies and issues.


* Ability to contribute to large and collaborative teams by presenting information logically and effectively.


* Ability to proactively recognize roadblocks, identify new techn...