Mobile Brand Expert North UK - Hermès Parfums & Beauté

Reporting in to the Head of Retail for UK & Ireland, the Mobile Brand Service Expert is responsible for delivering the retail sales targets in non-personalised retail spaces across the North UK territory.

This profile is responsible for motivating the store sales teams to promote Hermès Parfums and Beauty products through recruiting, retaining and developing a best in class team and ensuring the highest visual merchandising standards are consistently maintained.

She/He will lead by example, to build and maintain strong relationships with store management and store employed beauty advisors to achieve their targets as set in line with Company objectives.

Working in collaboration with the Head of Retail, and collaborating with the National Training Manager, they will also assist in the delivery of the Hermès training objectives to the retail team within their region, as well as hosting pre-agreed Digital, and in-person Training sessions to retail partners and regular brand trainings to agency partners.

She/He will also act as Brand Ambassador for Hermès Parfums and Beauty through frequent store visits, and will demonstrate a natural ability to inspire and engage the teams and retailers alike, and ensure consistent and effective communication of brand values both internally and externally.

Upholding brand standards, they are a standard bearer for HPGB Service, Operational Excellence and Retail Excellence.

Geographical area: covered North UK, regular travel within UK & Ireland to support retail teams

Management :


* No direct reports, overseeing implementation of retail plans via agency staff during KCPs and engagement of retail partners.

Main Responsibilities:


* Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.

Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.


* Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.


* Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.


* Ensure delivery of retail sales targets and KPIs, coaching and ensuring strong sales delivery through the agency team.

Providing consistent informal and formal feedback through daily conversations, team briefs, monthly catch ups and within internal HPPGB meetings.

Delivering strong productivity by headcount, team job satisfaction and tangible growth.


* Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance.

Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.


* Respect business budgets for staffing, overtime, POSM supplie...