Associate Project Manager

Job Summary:

As an Associate Project Manager, you will play a pivotal role in surpassing the expectations of both new and existing customers.

This role involves managing organizational processes within a project organization or PMO.

The successful candidate will have experience in creating, implementing, and managing processes for effective project management, including lessons learned, tracking project metrics, financial milestones, and continuous improvement.

This position is available both in Costa Rica and Bolivia.

Primary Functions:

· Develop Expertise: Gain proficiency in our project management tools and standards.

· Assist Project Manager: Support tasks needed to manage resources, third-party vendors, and client expectations.

· Implement Practices: Work with the professional services leadership team to track and monitor key project success metrics.

· Forecast WIP: Weekly forecasting of individual project progress and its impact on the overall PS forecast.

· Establish Processes: Develop and implement professional services processes within the department.

· Resource Management: Balance consultants' workloads and fill gaps to keep projects moving forward.

· Conduct Meetings: Hold weekly meetings with PMs and Managers to discuss projects and resources and establish and monitor action plans.

· Technical Support: Assist PMs with technical issues related to SharePoint, Teams, Big Time, and Smartsheet.

· Maintain Smartsheet Project Tracker: Keep the project tracker updated.

· Documentation Standards: Establish and roll out implementation documentation standards.

· Manage Projects: Oversee software implementation projects as required.

· Resource Utilization: Record logged hours for consultants, PMs, and managers, and track overtime.

· Project Upgrades: Manage a team of support agents handling project upgrades, including time recording, follow-ups, escalations, and scheduling.

· Sales to PS Transition: Add new projects from sales contracts to Smartsheet, including project details and creating new Teams channels and SharePoint sites.

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:


* 2+ years of progressive project management experience, with a focus on implementing enterprise software solutions for external clients.


* 2+ years of experience working with Smartsheet or/and Jira


* 2+ years of experience working with Microsoft tools for project management (office, teams, etc.)


* 2+ years of experience working with Excel (pivots, reporting, analytics)

Additional Qualifications:


* Bigtime for billing tracking control.

Soft Skills:


* Strong problem-solving skills.  Must be able to analyze information to make independent decisions quickly an...