MYSG Deliver Specialist

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Deliver

Job Sub Function:
Deliver Excellence

Job Category:
Professional

All Job Posting Locations:
Petaling Jaya, Selangor, Malaysia

Job Description:


* The MYSG IM Deliver Specialist for Deliver (Customer Service, Warehouse & Distribution) is to assist in Warehousing, distribution and logistics operation.

He/She will also provide assistance in managing the relationship of local supplier/vendors and third-party intermediaries.

He/she is to ensure adherence and compliance with EH&S, Quality, Regulatory, SOX, HCBI policies and standards.


* Responsible for ensuring customer’s satisfaction through effective management of the customer order processing function.

Accountable for timely response to Customer/Customer Development/Sales team’s inquiries and resolving Order to Cash (OTC) process issues.


* Plan, co-ordinate and control the activities of the customer service team and to maintain and enhance customer relationships and to meet the organizational and operational objectives.


* He/She is required to actively support the efficient and compliant execution of all tendering activities in accordance with public procurement standards and regulations and track their status and execution ensuring alignment to project deadlines.


* He/She will support end to end deliver activities for both Malaysia and Singapore.

JOB RESPONSIBILITIES


* Ensuring the day-to-day order management activities are executed flawlessly and timely.


* Collects data and prepares routine reports for management review.


* Monitor Order to Cash process related activities for compliance with business procedures and workflows.


* Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery arrangement.


* Collates and ensures proper documentation within the tendering and contract process.


* Acts as a liaison between J&J, Commercial team, and Distributor to ensure that all queries are dealt with in a timely manner.


* Coordinates the preparation and submission of Request for Proposals (RFPs) and other tender documents that are responsive to client requirements and in compliance with company objectives are completed in a timely manner.


* Participates Customer’s supply chain related meeting / review.


* Actively notify management of the changing needs and recommends process changes to accommodate customer requ...