Customer Solutions Specialist

Your Job

Georgia-Pacific Professional, based in Green Bay, WI, is looking to add a Customer Solutions Specialist - Supply Chain to our Customer Service team.

Our team consists of skilled, dynamic, and contribution motivated individuals, and we're searching for another outstanding team member to join them! This role creates value for the organization through customer interaction, order management, analyzing trends, problem-solving, and presenting innovative solutions.

In this role, you will be given the opportunity to demonstrate strong communication skills, attention to detail, organization, and prioritization.

Location: The ideal candidate would be based in Green Bay, WI.

This role operates on a hybrid schedule with remote flexibility.

Our Team

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins.

We provide a range of products featuring well-known product brands such as enMotion®, Compact®, SofPull®, Brawny® Industrial™, Dixie® and SmartStock® to various market segments.

For more information about GP Professional, please visit: www.gppro.com.

What You Will Do


* Manage customer accounts with a high level of service & accuracy through the supply chain process, from order placement to invoicing


* Develop and maintain strong relationships with customers to support their needs, learn their trends, and become the primary interface to strengthen their supply chain efforts


* Provide top level support to both internal and external customers through various communication methods including phone, email, and salesforce® in a timely manner


* Manage and prioritize initiatives to meet both the needs of internal and external customers


* Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs.


* Identifying continuous improvement opportunities, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency.


* Manage delivery inquiries promptly, communicating both progress and the outcome.


* Ability to work in both a team and independent environment to service the needs of our customers and internal partners.

Who You Are (Basic Qualifications)


* High School diploma or GED


* Supply Chain or logistics experience


* Experience in a customer-facing role


* Experience using Microsoft Office programs, specifically Word to write business correspondence, Excel for the use of spreadsheets, reporting, and simple formulas, and Outlook for internal and external correspondence


* Available for occasional travel up to 10% of the time

What Will Put You Ahead


* SAP experience, preferably S4 Hana


* Salesforce® software experience


* Associates or Bachelor's degree in Business or Supply Chain


* Customer account management or supply chain experience with a manufact...