Business Intelligence Analyst

Summary:


* The Business Intelligence Analyst partners with operational groups across the organization on identifying opportunities for analytic reporting and dashboard solutions to provide operational groups with a single version of the truth of descriptive analytics.


* Conducts research to determine best approach to collect required data to create key performance metrics including marketing, admissions, financial aid, retention, placement, tuition and scholarships, graduation rates, student learning, alumni, and other operational areas and relevant academic success factors to be used for decision making related to enhancing student outcomes and academic excellence.


* Supports delivery and maintenance of reporting to support the entire student journey from marketing lead to alumni relations post-graduation.


* Maintains knowledge of business systems and processes to leverage insights from data to optimize organizational opportunities.


* Accelerates insight identification by providing high quality visualizations and leading analysis which guide end users’ interpretations of complex and sometimes muddled data.

Responsibilities:


* Supports work for multiple projects, from analyzing requirements to designing, testing, deploying, and supporting users on a solution that meets those requirements.


* Outputs include reports, dashboards, insights, recommendations, etc.


* Hands-on with business intelligence software such as Power BI, Tableau, SAS Visual Analytics, etc.


* Hands-on querying of Analytical Data Store, Trusted Data Store, and other data stores within the organization.


* Exploration of other internal and external data sources as needed to fulfill requirements.


* Documents business requirements based on customer requests to guide development of delivered solutions.


* Collaborates with teams across the organization while evaluating, developing, and delivering solutions.


* Provides clear communication and progress updates to internal teams and customers.


* Tests, debugs, and evaluates enterprise software upgrade releases reporting issues to vendors and documenting end-user training materials and guides.


* Interact with development teams while reviewing, testing, coding, and delivering final projects.


* Supports, troubleshoots, and resolves customer-reported issues on enterprise solutions on a daily basis.


* Interacts weekly with external vendor support teams of enterprise solutions.

Qualifications:


* Bachelor degree in Computer Science, Information Systems or related field, or equivalent experience required; Bachelor' degree or above in Computer Science or Information System preferred.


* Strong written and oral communication skills.


* Ability to manage multiple projects and tasks simultaneously.


* Excellent customer service.


* Experience working with users developing business requirements.


* Working knowledge of SQL and complex da...