Field Services Technician

Your Job

Masen, a Koch owned and operated IoT services startup, is seeking a Field Services Technician to join our growing team.

The Field Services Technician will be responsible for installing and providing preventative maintenance services on IOT devices at industrial sites across the country.

The location for this role is preferably in the Atlanta, Dallas or Charlotte area.

This position requires travel of approximately 50%-60% to industrial sites and partner / vendor locations across the U.S.

depending on location.

Our Team

Masen, a Koch owned and operated IOT services startup, helps industrial operators implement and manage automated data collection infrastructure so they can focus on higher value-added tasks.

Masen utilizes connected devices (IOT), various communication protocols, support and maintenance services and an intuitive visualization platform to generate insights from the most challenging use-cases.

This enables our customers to create competitive advantage and maximize operational efficiency through data driven decisions.

As part of a new, fast growing, and rapidly evolving company, you will have the unique opportunity to help shape and define Masen from the ground up.

And, unlike most startups, Masen has access to some of the best talent and customer insights being embedded in Koch Industries, one of the most stable and respected privately owned companies in the world.

What You Will Do

• Perform job planning/scheduling and hardware scoping for IOT installations, maintenance activities and responses to device downtime.

• Travel to industrial sites across the county and install IOT monitoring devices/sensors and related hardware

• Perform preventative maintenance and troubleshooting on IOT devices, associated hardware and power sources (e.g.

battery, solar systems, hardwired power)

• Coordinate and manage contractors/partners that are assisting with installations, maintenance and troubleshooting activities

• Assist in the development of device preventative maintenance plans for devices and hardware

• Communicate installation and maintenance plans/schedules with customers

• Document key installation, maintenance and troubleshooting information

Who You Are (Basic Qualifications)

• Field service experience with IOT or other monitoring devices in an industrial setting

• Experience implementing maintenance plans and schedules

• Experience in working with industrial contractors

• Knowledgeable of monitoring devices/sensors, hardware, power sources and associated infrastructure

• Must be willing to travel and be able to work in industrial settings (e.g.

climb stairs/ladders, carry equipment, etc.)

What Will Put You Ahead

• Experience with IoT, hardware, and service-related products

• Electrical, instrumentation or process controls experience in the manufacturing sector

• Experience with job/project planning and scoping

• Experience in building and implementing preventative mainte...