IT Specialist (Deskside Support)

We are seeking an IT Specialist for the Service Delivery Department.

In the technical realm, the role involves efficient management of incidents, encompassing swift resolution of technical issues reported by end-users.

This encompasses proficient troubleshooting of hardware, software, and network-related problems such as printers, scanners, audio-video equipment, the core banking system, laptops, and associated software.

The goal is to restore end-users' services and functionality promptly, with meticulous incident ticket management within the ServiceNow platform.

Additionally, the role extends to fulfilling service requests, aiding end-users with tasks like hardware setup, software installation, and configuration changes, while collaborating with the ITIL Problem Manager to address recurring issues through detailed investigation and lasting solutions.

Engaging with other IT teams and accurately documenting business requirements for hardware and software alterations further complements the technical responsibilities.

On the administrative front, configuration management plays a pivotal role, entailing the maintenance of precise and up-to-date documentation for hardware and software configurations.

This upkeep ensures that end-user devices adhere to organizational standards.

The role also emphasizes user training and support, fostering effective technology usage through guidance and training.

This role requires occasional travel to all Credit Human locations and participate in a rotational on-call schedule for responding to after-hours incidents that are identified as critical.

If you have desktop support knowledge, you should apply right away!

Highlights:


* Respond to and resolve technical incidents reported by end-users promptly and effectively


* Troubleshoot and diagnose hardware, software, and network-related issues


* Assist end-users in making service requests, such as hardware setup, software installation, and configuration changes


* Contribute to the analysis of root causes and the implementation of long-term solutions


* Maintain accurate and up-to-date documentation for hardware and software configurations with the responsibility of IT Service Delivery


* Maintain a high level of customer service and professionalism when interacting with end-users

Experience:

    Required


* Minimum of 2 years’ experience in technical support or a related field


* Experience supporting desktop systems to include desktop hardware, software, telephony, and access permissions

    Preferred


* Experience working with 3rd party vendor support


* Experience in a technically diverse desktop systems support environment

Education:

    Required


* 30+ college credits

    Preferred


* Associate Degree

Licenses & Certifications:

    Required


* ITIL v4 Foundation


* CompTIA A+

    Preferred


* CompTIA Network+


* CompTIA Security+

Skills & Knowledge:

    Requ...