Dispute Resolution Specialist

Description & Requirements

This is a 12 months Fixed Term Contract.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Dispute Resolution Specialist is an exciting temporary role within the Culture function, focused on the effective management of sensitive and complex employee relations cases, employment tribunal management and dispute mitigation.

It will work closely with the Head of Dispute Resolution & ER to handle current and future caseloads.



* You will be the key support for front line management of complex employee relations cases, demonstrating expertise in this field


* Be responsible for coordinating and gathering all relevant information, documents, and evidence for tribunal, witness statement drafting, hearing attendance and tribunal support to senior manager


* Provide necessary coaching and support to managers on sensitive cases, facilitating effective skills transfer for future decision making


* You will have the opportunity in suspension/appeals/dismissal case management support


* Support the Culture function to design a proactive approach to the management of dispute resolution


* Collate and analyse data, insight and trends to inform future activity, ensuring this is shared with the Colleague Propositions team to inform development of their portfolio.


* You will build on existing employment law expertise to become the key contact for advice in the organisation.


* Foster a culture of continuous improvement and innovation that drives our business growth agenda and creates and maintains a competitive edge in the market.

Key Contacts & Relationships:

Internal

• People Leadership team

• Culture Director

• Colleague Propositions Manager

• Legal Director

• Business Leaders

• People Managers

External

• Employment Lawyers

• ACAS

• Maximus People Manager

• Trade Unions

Qualifications & Experience

• CIPD Qualified - employment law focus

• Experience of handling ACAS early conciliations

• Experience of supporting end to end employment tribunal

• Experience of supporting settlement agreements, suspension and dismissal

• Business partnering experience in a complex organisation

• Strong knowledge of UK employment law and best practice

• Understanding of ACAS codes of conduct.

• Experience of supporting medium - high risk complex cases

• Experience working in a team environment, building relationships and influencing key partners, demonstrating ability to get results through collaboration

• Experience of using data and analytics to drive insight and change

• Strong in...