Customer Experience Representative - Bilingual

Job Description

IntelliSource is searching for a bilingual (Spanish/English) Customer Experience Representative to join our solar industry partner's team in Denver! Our partner helps people get access to solar at an affordable price with no installation required.

This is an exciting and complex job that requires excellent communication, organization skills, and data entry management.

The Customer Experience Representative is responsible for interfacing with customers, sales representatives, marketing, and development teams to handle a variety of questions.

You would learn about solar and respond to and provide assistance to our partner's customers and internal stakeholders in areas such as billing, information updates, transfers, agreement inquiries, and some administrative tasks.



*Monday-Friday schedule working remotely (training will be in-person)



*$20/hour



*2-3 years of related work experience



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*Bilingual Spanish and English required, written and verbal

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Job Duties:

• Responsible for incoming calls and making outbound calls to resolve customer inquiries

• Friendly and professional phone etiquette

• Determines and develops approaches to administrative customer service assignments and research

• Responsible for customer service tasks which require planning and judgment

• Solves a broad range of customer service problems varying in scope and complexity

Qualified Candidates Will:

• Ability to manage heavy phone activity

• Have a desire to delight customers and go above and beyond the call of duty

• Be able to clearly articulate messages to a variety of audiences

• Can establish and maintain strong relationships

• Be able to offer alternate solutions to existing processes/procedures

• Have time management in fast paced environment

• Possess organizational skills to maximize productivity

• Produce work that is accurate and with eye for detail

• Seek to improve the job and provides solution-oriented feedback

• Demonstrate business judgment by knowing when to work independently and when to collaborate

• Can solve complex issues that are in the best interest of the customer and the company

• Positively manage stress that is typical in a customer service environment

• Write professional and friendly email communications in both Spanish and English

• Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint

• Be available to work an hourly position that may involve occasional overtime

• Prior experience in SalesForce is a plus but not a must!

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution.

Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

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