SWIFT Walk Up Service Technician - 2049

Overview
Position: Swift Walk Up Service Technician
Location: Albuquerque, NM
Salary Range: $22.88 - $27.88 per hour
Clearance: Clearable to Q

The SWIFT Walk-Up Service Technician serves as the first point of contact for users seeking technical assistance.

This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience.

The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.
 
The ideal candidate enjoys working with customers, possess a strong technical background, and is comfortable with a complex ever changing IT environment. 

Responsibilities

- Provide friendly and efficient in-person support to users experiencing technical difficulties with hardware, software, and network connectivity.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.
- Assist with the setup, installation, and configuration of computer systems and peripherals.
- Maintain accurate records of support requests, resolutions, and user interactions in the IT ticketing system.
- Work closely with other IT team members to escalate complex issues and ensure timely resolution.
- Provide basic training and guidance to users on software applications and IT best practices.
- Assist in managing IT inventory, including tracking equipment and software licenses.
- Deliver exceptional customer service, ensuring a positive experience for all users.
- Resolve user technical issues on phones, chat, and backlog tickets as necessary.
- Occasionally travel to users to resolve their issues desk-side.
- Other duties as assigned.

Qualifications

- High School Diploma & Two years of relevant IT experience
- Must be a US Citizen
- Ability to obtain and maintain a U.S.

Department of Energy Q security clearance
Required Skills 
- Demonstrate high levels of customer service & technical knowledge
- Possess experience with equipment & software installation & upgrades.
- Possess two+ years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings; 5 total years if no degree
 

Desired Skills 
- Bachelors degree in managing Information Systems or other relevant area.
- CompTIA Certifications, such as A+ or Network+ are desired.
- Microsoft Certifications, such as MCSA Windows is desired.
- Active U.S.

Government Clearance.
 

See Job Description