Claim Director

JOB DESCRIPTION

Chubb is seeking a Workers' Compensation Lost Time Claim Director for our Southeast Region, reporting to our Philadelphia or Alpharetta office.

The successful applicant will handle claims in multiple jurisdictions in the Southeast Region.

Major Duties and Responsibilities:


* Independently handles all aspects of complex workers' compensation lost time claims from set-up to case closure ensuring strong customer relations are maintained throughout the process.


* Reviews claim and policy information to provide background for investigation.


* Conducts 3-part ongoing investigations, obtaining facts and taking statements as necessary, with insured, claimant and medical providers.


* Evaluates the facts gathered through the investigation to determine compensability of the claim.


* Informs insureds, claimants, and attorneys of claim denials when applicable.


* Prepares reports on investigation, settlements, denials of claims and evaluations of involved parties, etc.


* Timely administration of statutory medical and indemnity benefits throughout the life of the claim.


* Sets reserves within authority limits for medical, indemnity and expenses and recommends reserve changes to Team Leader throughout the life of the claim.


* Reviews the claim status at regular intervals and makes recommendations to Team Leader to discuss problems and remedial actions to resolve them.


* Prepares and submits to Team Leader unusual or possible undesirable exposures when encountered.


* Works with attorneys to manage hearings and litigation


* Controls and directs vendors, nurse case managers, telephonic cases managers and rehabilitation managers on medical management and return to work initiatives.


* Complies with customer service requests including Special Claims Handling procedures, file status notes and claim reviews.


* Files workers' compensation forms and electronic data with states to ensure compliance with statutory regulations.


* Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized.


* Works with in-house Technical Assistants, Special Investigators, Nurse
Consultants, Telephonic Case Managers as well as Team Supervisors to exceed customer's expectations for exceptional claims handling service.

QUALIFICATIONS

Experience, If

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with ...