Field Service Rep - Mid-West (Gas Chromatography)

Who We Are

PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream, and downstream.

To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging.

Your Role

PAC is seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate and testing of electronic instrumentation and related electromechanical equipment used in the Gas Chromatography (GC) and Elemental Analyzers in the Petro-Chemical industry in major refineries and independent laboratories according to ASTM methods.

Position requires up to 90% travel to customer locations, primarily throughout the Mid-West area and various other territory coverage based on business need.

Candidates must reside in the greater Chicago area.

ESSENTIAL TASKS:


* Provide field service support at customer sites, which includes but not limited to, installation, preventive maintenance, calibration, test validation, basic troubleshooting and breakdown repairs on PAC's Gas Chromatography and Elemental product lines.


* Service may be performed at customer site or in-house.


* Provide telephone support as needed.


* Perform regular maintenance, calibrations and validations, and check sensing, measuring, and recording instrumentation and circuitry, testing and verification of all functions of equipment used in laboratories, according to characteristics of equipment under test, and capabilities of procurable test apparatus.


* Operate GC and Elemental Analyzers during test cycle to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing and/or determine through testing methods an elemental diagnosis such as quantity of sulfur, nitrogen, fluoride, etc.


* Use computerized equipment, test equipment, and software to perform testing functions.


* Manage inventory assigned for repairs to ensure accuracy of individual and main warehouse.


* Timely submittal of travel expenses each week in ERP system.


* Ensure inventory is properly documented for transfer before and after assigned service call.


* Maintain and increase knowledge of product specifications as assigned including product and software updates.


* Promote good customer relationship through professional communication and by providing exceptional customer service.


* Observe essential safety policies and procedures within Company and at customer sites at all times.


* Assist with related special projects, as required.

QUALIFICATIONS:

Education & Experience:

Bachelor of Science Degree ...