Field Service Technician

Viwinco is searching for a Field Service Technician to join our organization!  This role will be responsible for assisting in diagnosing and resolving field related service issues while working as a team to ensure we are providing exceptional service and repair to our customers. 

 

To be a successful team member at Viwinco requires the incumbent to steward and exemplify our three foundational tenets focusing on Employee Well-Being, Customer Focus, and Daily Improvement so our organization can meet its mission to Be the BEST.

Responsibilities:


* Participate and oversee service calls at different homeowner locations to repair and/or replace Viwinco windows.


* Ensure the customer is completely satisfied with their Viwinco windows and patio doors.


* Ensure replacement parts are the correct size before performing a service.


* Review the operation and maintenance of the repaired window and answer any questions the customer may have.


* Ensure all windows are in proper working condition before leaving the facility.


* Responsible for the safe handling of the service vans and promptly reporting any mechanical problems that arise.


* Maintains an appropriate stock level of parts in the service van.


* Resolve service calls accurately and efficiently.


* Responsible for daily maintenance of service van (ie: oil changes, inspections, brakes & tires)


* Partner with other Service Technician, Service Manager and other members of the Customer Service Team to ensure complete customer satisfaction.


* Complete, accurate, and timely submission of all paperwork.


* Require occasional overnight stays (25%)


* Must maintain a professional and courteous attitude.


* Performs all other responsibilities as assigned by management.

Requirements:


* At least 1-2 years' experience in a finish carpentry industry


* Proficient in basic repair/service of patio doors and windows


* Valid Driver’s License


* Excellent verbal and written communication skills


* Highly organized and ability to take feedback


* Ability to comprehend complex issues


* Highly organized and the ability to reflect empathy to customers while completing a service job


* Strong understanding of customer service and first call resolution

What we have to offer include:


* A family owned business with a friendly and supportive management team with a focus on its employees!


* Discretionary bonuses for attendance, performance, and employee referrals


* Low-deductible insurance programs for you and your family


* A generous company-sponsored 401(k) matching program.


* Five days of sick time and up to 4-weeks of vacation time, prorated at the time of start


* 13 paid holidays


* Four weeks of Paid Parental Leave for the birth of a child, adoption, or introduction of a foster child into a home


* Education and professional development reimbursement programs

See job description