Bank Services Quality Systems Analyst

Job Summary

The Bank Services Quality Systems Analyst is responsible for performing thorough quality controls for systems and processes overseen by the Bank Services Department.  The Analyst will be in charge of system testing and validation for system implementations, upgrades, and standalone parameter changes.  The Analyst will also ensure that processes and procedures are in line with system functionality and requirements.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Serve as subject matter expert for internal systems upgrades, defining parameter, and testing policy and procedures.


* Continuously assess, promote, and improve the effectiveness of quality and system upgrades, testing failures in the execution of procedures, and direct observations.


* Define, develop, and implement business process standards to ensure consistent and measurable performance within Bank Services, Retail, and other Lines of Business.


* Assist with content management for manuals and procedural documentation.


* Streamline the workflow for other associates within the business unit through operational activities.


* Coordinate with Information Systems in the implementation of products, services, and operational solutions.


* Responsible for oversight of all aspects of system upgrades from implementation to go live.


* Document quality assurance activities for internal reporting and audits.


* Review standard documentation associated with daily activities which may include processing, testing, and modifying routinely to ensure compliance and improve efficiency.


* Maintain oversight of the front line and back-office systems and ensure continuous quality improvement by addressing deficiencies in a timely manner and communicating concerns to the appropriate parties.


* Investigate quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.


* Assist with maintaining training materials regarding new products and services and updates to policies and procedures.


* Take ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with lines of business to ensure satisfaction.


* Partner and collaborate with other lines of business to ensure systems meet the needs and expectations for functionality.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws.


* Complete all mandatory annual compliance training.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as...